top of page

FAQ
-
Where is ATS Located?American Tables & Seating is conveniently located just 14 miles northeast of Atlanta, GA., 1750 Stone Ridge Dr., Stone Mountain, GA 30083, Tel: (770) 270-1688, Fax: (770) 270-5919.
-
Who is American Tables & Seating?ATS is a privately owned family business founded and operated in Stone Mountain Georgia. We employ over 55 individuals and build quality commercial furniture for many of the household names in the restaurant and hospitality industry. Our company is known for on-target delivery, value pricing and standing behind our workmanship with a strong commitment to quality and of course, the customer.
-
How do I purchase? I want to buy, but do not have the ability to add to cart"American Tables & Seating sells exclusively via dealers. This ensures that you have one-on-one professional contact from purchase through delivery. To get started please contact us, or one of our Manufacturer Representatives by clicking the "How to Buy" link at the top of the page. We are happy to assist in all areas of research and fulfillment for your project. We can provide samples, information, budgetary pricing, even space design assistance. Once you have everything you need we'll get you connected with a qualified dealer for fulfillment.
-
What does QuickShip Mean?If an item is marked as QuickShip, it means that the lead time is shorter than their Non-QuickShip Counterparts. As such, there are generally less options to customize.
-
What is the difference between the QuickShip Upholstered Booth and Standard Booths other than the lead time?1: The QuickShip Upholstered Booth has a simpler construction to the seat of the booth. The seat of the booth is constructed of OSB Board and Foam, compared to the standard booth seats which carry springs. 2: The QuickShip Upholstered Booths consists of 5 standard upholstery color options. If the color is to be customized, this would no longer be a QuickShip Booth.
-
What is the difference between the QuickShip Imported Wood Booths and the standard Wood Booths other than the lead time?1: The QuickShip Imported Wood Booths have a Plain Back Style (No design on the seat back) while the Standard Wood Booths Present a Bead Board Back Style. 2: The base of the QuickShip Imported Wood Booths is open, compared to the Standard Wood Booths having a closed base. 3: The QuickShip Imported Wood Booths are made with no upholstered back pad or seat pad but can have the padding added for additional cost. The Standard Wood Booths come with an upholstered seat pad and have the option for upholstered back pad at additional cost.
-
Am I able to customize the height of the booth seat?No
-
Am I able to customize the depth of the booth seat?No
-
Am I able to customize the length of a booth?Yes
-
What is the maximum length which I can customize a booth?The Maximum length of a standard booth is 72”. For Single Booths, if any length over 72” is needed, this would be sold as a Wall Booth. (Doubles are unable to be longer than 72”.)
-
Am I able to customize the height of a booth back?No. We have standard back heights of 36”, 42” and 48”.
-
What is the difference between the different grades of upholstery?Grading is a system ATS uses to put a specific vinyl into a price-point so we can offer standardized quoting. Manufacturers use this system NOT the upholstery vendors. For space purposes, our catalog only lists Grade 4 – 6 pricing. Please contact our office if you’re unsure what Grade a vinyl is or how to price higher than a Grade 6
-
What is an abrasion cycle?The upholstery industry has specific standards a product must meet for different applications. One standard is called the Wyzenbeek test. This is where a machine simulates the rub/usage a vinyl would incur when applied to a product - like our booths. This tests the abrasion resistance which begins at a required level of 50k rubs. Abrasion resistance is directly related to quality and how long you should expect your vinyl to last. For instance, you could assume that if you selected an upholstery passing 100k rubs on the Wyzenbeek test, that the upholstery should last close to 100k seatings before you need to think about recovering.
-
Can metal chairs and barstools be sold as knock-down?No. Metal Chairs and Barstools are welded so that the frame does not require assembly. This promotes strength and longevity of the product.
-
What is the difference between Attached and Unattached for chairs/barstools?1: Unattached means that the seat will ship separately from the frame. This option has a shorter lead time and saves on product cost and shipping, as less pallets can be used with this option. The customer is responsible for final assembly. 2: Attached means that the assembly will be completed before shipping. This option has a longer lead time as well as an assembly upcharge and higher freight costs due to the use of more pallets.
-
Can Wood chairs and barstools be sold as knock-down?It is possible for these to be sold as knock-down, however the sale as such will be discussed case-by-case with our management team, as it is not a common practice.
-
What size screw is needed for the seats?¾” Screw for Upholstered or Solid Wood Seat. ½” Screw for Veneer Seat. (Disclaimer: Screws are only provided by ATS if seats and frames are purchased together. If they are not purchased together, ATS will not provide hardware as it may not work for non-ATS brand products)
-
Can the vinyl selection on the upholstered seats be customized?Yes. We work with several upholstery vendors and can utilize a variety of fabrics/vinyl’s to fit the needs of the client. We also have a COM (Customers Own Material) option if the customer would like to provide it.
-
Can the height of the Chair or Barstools be customized?No
-
Are the padded seats able to be made larger?No. However, on a case-by-case basis, we may add additional padding for a thicker seat. (Contact management if this option is needed)
-
Can ATR, ATE, ATP or ADL tables be used outdoors?No. These tables are made for Indoor Climates and Conditions. ATO tables are the only outdoor top option that is not wrought iron.
-
Can ATR, ATE, ATP or ADL tables be used in covered patios?If the area for tables intended use is not climate controlled, the tables may experience damages that would not be covered under warranty. (i.e. while the patio is covered, environmental conditions such as rain, humidity or sun exposure will still present issues in the table such as, but not limited to, peeling, cracking, fading, expanding, etc.)
-
Are you able to customize the sizing on ATR, ATE, ADL, ATP or ATO tables?No
-
What is the screw size for your tabletops?ATR, ATP, and ATE table series all use ¾” Screws, while the ADL and ATO table series use ½”. (These sizes are accurate ONLY if purchased with ATS Table Base)
-
Am I able to receive hardware for the tables or purchase separately?Hardware is only provided when a tabletop is purchased together with ATS Table Base. As each manufacturer’s table base may differ from ours, we cannot guarantee that the recommended hardware will fit, and it may cause damage to the tabletop.
-
Do you sell outdoor table bases?Yes. Our standard table base is now made for Indoor/Outdoor Use, at the same price point.
-
Do your table bases offer customizations to the finish?No. Our table bases are only offered in Black Powder Coated finish.
-
Can your table bases accommodate the weight of a solid marble/granite tabletop?Our table bases are sturdy and have worked for the occasional client who needs this; however, they have not been tested for use with these style tops.
-
What is the difference between the 2-Piece and the 3-Piece Table Base?The 3-Piece Table Base is made with the Bottom Base, Column and Top Spider as separate components whereas the 2-Piece Table Base has the Column and Top Spider welded together.
-
Do you sell replacement seats for booths?Yes. We offer replacement seats, seat covers, or the option to re-upholster the original seat if brought to our manufacturing facility.
-
Do you sell replacement Top/End Caps for Booths?Yes
-
Do you sell replacement Backs for booths?No
-
Do you sell replacement Bases for Booths?No
-
Do you sell replacement Glides for Booths?Yes
-
Do you sell replacement glides/feet for chairs and barstools?Yes
-
Are the glides for chairs and barstools universal?No. Each Chair or Barstool style may require a different type of glide/foot. It is best to provide the chair model number, or pictures/measurements of the glides when wanting to order.
-
Do you sell replacement parts for Swivel Barstools?Yes. Each part can be purchased. (Bottom Frame, Seat, Swivel or Feet.)
-
What is the difference between a Deck Mount and Wall Mount faucet?Deck Mount Faucets are made to install directly to the flat surface of the sink “deck”, where the plumbing connections run underneath the sink rather than through the wall. Wall Mount faucets are made to install directly into the wall, or through the back splash of the sink. (Picture for Reference: Wall Mount Left, Deck Mount Right)
-
How should I clean my ATS Furniture products?All ATS Furniture products are recommended to be cleaned with MILD soap and water with a soft, non-abrasive cloth. All products are not to be drenched with water or utilize harsh chemicals.
-
How should I clean my ATS Stainless Steel products?All ATS Stainless Steel products are recommended to be cleaned with MILD soap and water with a soft, non-abrasive cloth BEFORE the use of Stainless-Steel Polishing Products. All products are not to be drenched with water or utilize harsh chemicals.
-
What is ATS’s Method of Shipping?ATS will ship based on the Instructions provided on the PO. If the instructions specify the Customers 3RD Party Routing, ATS will follow this. Otherwise, a freight quote will be provided to the customer where the conditions and pricing would need to be approved by the customer before the order can ship.
-
Are there any fees associated with shipping?Yes, for all PO’s shipping as Standard LTL, ATS will charge a pallet fee of $8.00 for each Standard Size Pallet, and $12.00 for each Oversized Pallet.
-
Will ATS be responsible for all Damages occurred in transit?ATS will be responsible for the freight damage only on orders which have been shipped VIA ATS’ shipping accounts. (However, there are some requirements for the customer/consignee upon receiving the order, that will dictate whether ATS can assume responsibility. These requirements will be listed in every freight quote that ATS provides.)
-
Will my order fit in a Half Truck?1: Yes, if your order is 14 Standard Pallets (standard pallets are 48” L x 40” W) 2: No, if your order is over 14 Standard Pallets
-
Will my order fit in a Full Truck?1: Yes, if your order is 25 Standard Pallets (standard pallets are 48” L x 40” W) 2: No, if your order is over 25 Standard Pallets
-
What is your warranty?ATS warrants all products (Excluding Table Bases) all products for 1 year to be free of manufacturer defects. This warranty does not cover shipping damage, normal wear and tear, misuse of product, etc. ATS Table Bases are granted a lifetime warranty.
-
What is the process for return?To initiate a return, customers must email csr@atsfurniture.com with the return request. Email must include proof of purchase, model number and quantity to be returned, as well as reason for return. If the items are eligible for return, the customer will be provided with an RMA Number and Document. This RMA number is required to be placed on all return shipping labels and documents.
-
Are my booths eligible for return?No. All production/customized items are exempt from return.
-
What is the timeframe to return my product?All Stocked Items are eligible for return within 30 days of receiving.
-
Is there a restocking fee for return?Yes, there is a standard 25% restocking fee, pending inspection of returned goods.
-
What are the condition requirements of returned products?All Products MUST be returned in their original packaging and condition. Additional fees may apply if a product is received outside of its original packaging and condition.
-
Will ATS cover return shipping costs?No. All return shipping costs are to be handled directly by the customer. ATS will not offer any freight quotes on order returns.
-
What happens if the product is damaged during transit back to ATS?ATS will provide photos and documentation of returned products to the customer so that a claim can be made for the product’s value and shipping costs. ATS is not responsible for providing credits to customers if the product is returned in a damaged condition.
-
How will I receive my refund?All RMAs, if acceptable return conditions are met, will be refunded in the form of a Credit Memo. If an alternative refund method is required, this must be requested and approved by the ATS accounting department.
bottom of page