FAQ

American Tables & Seating is conveniently located just 14 miles northeast of Atlanta, GA., 1750 Stone Ridge Dr., Stone Mountain, GA 30083, Tel: (770) 270-1688, Fax: (770) 270-5919.

ATS is a privately owned family business founded and operated in Stone Mountain Georgia. We employ over 55 individuals and build quality commercial furniture for many of the household names in the restaurant and hospitality industry. Our company is known for on-target delivery, value pricing and standing behind our workmanship with a strong commitment to quality and of course, the customer.

American Tables & Seating sells exclusively via dealers. This ensures that you have one-on-one professional contact from purchase through delivery. To get started please contact us, or one of our Manufacturer Representatives by clicking the "How to Buy" link at the top of the page. We are happy to assist in all areas of research and fulfillment for your project. We can provide samples, information, budgetary pricing, even space design assistance. Once you have everything you need we'll get you connected with a qualified dealer for fulfillment.

If an item is marked as QuickShip, it means that the lead time is shorter than their Non-QuickShip Counterparts. As such, there are generally less options to customize.

1: The QuickShip Upholstered Booth has a simpler construction to the seat of the booth. The seat of the booth is constructed of OSB Board and Foam, compared to the standard booth seats which carry springs. 2: The QuickShip Upholstered Booths consists of 5 standard upholstery color options. If the color is to be customized, this would no longer be a QuickShip Booth.

1: The QuickShip Imported Wood Booths have a Plain Back Style (No design on the seat back) while the Standard Wood Booths Present a Bead Board Back Style. 2: The base of the QuickShip Imported Wood Booths is open, compared to the Standard Wood Booths having a closed base. 3: The QuickShip Imported Wood Booths are made with no upholstered back pad or seat pad but can have the padding added for additional cost. The Standard Wood Booths come with an upholstered seat pad and have the option for upholstered back pad at additional cost.

No

No

Yes

The Maximum length of a standard booth is 72”. For Single Booths, if any length over 72” is needed, this would be sold as a Wall Booth. (Doubles are unable to be longer than 72”.)

No. We have standard back heights of 36”, 42” and 48”.

Grading is a system ATS uses to put a specific vinyl into a price-point so we can offer standardized quoting. Manufacturers use this system NOT the upholstery vendors. For space purposes, our catalog only lists Grade 4 – 6 pricing. Please contact our office if you’re unsure what Grade a vinyl is or how to price higher than a Grade 6

The upholstery industry has specific standards a product must meet for different applications. One standard is called the Wyzenbeek test. This is where a machine simulates the rub/usage a vinyl would incur when applied to a product - like our booths. This tests the abrasion resistance which begins at a required level of 50k rubs. Abrasion resistance is directly related to quality and how long you should expect your vinyl to last. For instance, you could assume that if you selected an upholstery passing 100k rubs on the Wyzenbeek test, that the upholstery should last close to 100k seatings before you need to think about recovering.

No. Metal Chairs and Barstools are welded so that the frame does not require assembly. This promotes strength and longevity of the product.

1: Unattached means that the seat will ship separately from the frame. This option has a shorter lead time and saves on product cost and shipping, as less pallets can be used with this option. The customer is responsible for final assembly. 2: Attached means that the assembly will be completed before shipping. This option has a longer lead time as well as an assembly upcharge and higher freight costs due to the use of more pallets.

It is possible for these to be sold as knock-down, however the sale as such will be discussed case-by-case with our management team, as it is not a common practice.

¾” Screw for Upholstered or Solid Wood Seat. ½” Screw for Veneer Seat. (Disclaimer: Screws are only provided by ATS if seats and frames are purchased together. If they are not purchased together, ATS will not provide hardware as it may not work for non-ATS brand products)

Yes. We work with several upholstery vendors and can utilize a variety of fabrics/vinyl’s to fit the needs of the client. We also have a COM (Customers Own Material) option if the customer would like to provide it.

No

No. However, on a case-by-case basis, we may add additional padding for a thicker seat. (Contact management if this option is needed)

No. These tables are made for Indoor Climates and Conditions. ATO tables are the only outdoor top option that is not wrought iron.

If the area for tables intended use is not climate controlled, the tables may experience damages that would not be covered under warranty. (i.e. while the patio is covered, environmental conditions such as rain, humidity or sun exposure will still present issues in the table such as, but not limited to, peeling, cracking, fading, expanding, etc.)

No

ATR, ATP, and ATE table series all use ¾” Screws, while the ADL and ATO table series use ½”. (These sizes are accurate ONLY if purchased with ATS Table Base)

Hardware is only provided when a tabletop is purchased together with ATS Table Base. As each manufacturer’s table base may differ from ours, we cannot guarantee that the recommended hardware will fit, and it may cause damage to the tabletop.

Yes. Our standard table base is now made for Indoor/Outdoor Use, at the same price point.

No. Our table bases are only offered in Black Powder Coated finish.

Our table bases are sturdy and have worked for the occasional client who needs this; however, they have not been tested for use with these style tops.

The 3-Piece Table Base is made with the Bottom Base, Column and Top Spider as separate components whereas the 2-Piece Table Base has the Column and Top Spider welded together.

Yes. We offer replacement seats, seat covers, or the option to re-upholster the original seat if brought to our manufacturing facility.

Yes

No

No

Yes

Yes

No. Each Chair or Barstool style may require a different type of glide/foot. It is best to provide the chair model number, or pictures/measurements of the glides when wanting to order.

Yes. Each part can be purchased. (Bottom Frame, Seat, Swivel or Feet.)

Deck Mount Faucets are made to install directly to the flat surface of the sink “deck”, where the plumbing connections run underneath the sink rather than through the wall. Wall Mount faucets are made to install directly into the wall, or through the back splash of the sink. (Picture for Reference: Wall Mount Left, Deck Mount Right)

All ATS Furniture products are recommended to be cleaned with MILD soap and water with a soft, non-abrasive cloth. All products are not to be drenched with water or utilize harsh chemicals.

All ATS Stainless Steel products are recommended to be cleaned with MILD soap and water with a soft, non-abrasive cloth BEFORE the use of Stainless-Steel Polishing Products. All products are not to be drenched with water or utilize harsh chemicals.

ATS will ship based on the Instructions provided on the PO. If the instructions specify the Customers 3RD Party Routing, ATS will follow this. Otherwise, a freight quote will be provided to the customer where the conditions and pricing would need to be approved by the customer before the order can ship.

Yes, for all PO’s shipping as Standard LTL, ATS will charge a pallet fee of $8.00 for each Standard Size Pallet, and $12.00 for each Oversized Pallet.

ATS will be responsible for the freight damage only on orders which have been shipped VIA ATS’ shipping accounts. (However, there are some requirements for the customer/consignee upon receiving the order, that will dictate whether ATS can assume responsibility. These requirements will be listed in every freight quote that ATS provides.)

1: Yes, if your order is 14 Standard Pallets (standard pallets are 48” L x 40” W) 2: No, if your order is over 14 Standard Pallets

1: Yes, if your order is 25 Standard Pallets (standard pallets are 48” L x 40” W) 2: No, if your order is over 25 Standard Pallets

ATS warrants all products (Excluding Table Bases) all products for 1 year to be free of manufacturer defects. This warranty does not cover shipping damage, normal wear and tear, misuse of product, etc. ATS Table Bases are granted a lifetime warranty.

To initiate a return, customers must email csr@atsfurniture.com with the return request. Email must include proof of purchase, model number and quantity to be returned, as well as reason for return. If the items are eligible for return, the customer will be provided with an RMA Number and Document. This RMA number is required to be placed on all return shipping labels and documents.

No. All production/customized items are exempt from return.

All Stocked Items are eligible for return within 30 days of receiving.

Yes, there is a standard 25% restocking fee, pending inspection of returned goods.

All Products MUST be returned in their original packaging and condition. Additional fees may apply if a product is received outside of its original packaging and condition.

No. All return shipping costs are to be handled directly by the customer. ATS will not offer any freight quotes on order returns.

ATS will provide photos and documentation of returned products to the customer so that a claim can be made for the product’s value and shipping costs. ATS is not responsible for providing credits to customers if the product is returned in a damaged condition.

All RMAs, if acceptable return conditions are met, will be refunded in the form of a Credit Memo. If an alternative refund method is required, this must be requested and approved by the ATS accounting department.