DAMAGE & SHORTAGE CLAIMS
It is customers’ responsibility to inspect the entire shipment delivery and report issues to ATS within 5 days of receipt.
ATS accepts no responsibility for freight related issues reported 6 or more days after receipt of shipment.
3RD Party Shipments: ATS accepts no responsibility for freight related issues with third party carriers.
VISIBLE DAMAGE: To prevent additional charges... DO NOT REFUSE THE SHIPMENT.
Note all damage on the delivery receipt before signing for goods.
Keep a record of driver’s name and anyone the customer may talk with at the carrier.
CONCEALED DAMAGE: Original packaging must be kept for the carrier, or the claim will be voided.
FREIGHT CLAIM PROCESSING: Any claim against ATS or the carrier for damaged goods must include appropriate damage notation on delivery receipt, photos and signed verification within 5 days of delivery receipt.
Using ATS’ Warranty Evaluation form will expedite the process (available via the online sale resource center at atsfurniture.com).
WARRANTY & RETURNS
Customer assumes responsibility for normal wear and tear.
Products sold as ‘closeouts’, ‘as-is’ and ‘used’ have no warranties.
LIMITED WARRANTY: ATS warrants all ATS products to be free of manufacturer defects in material and workmanship for one year from the original date of purchase unless otherwise noted. Welded steel frames, excluding stack chairs, are warranted for 5 years against broken or fatigued welds.
ATS’s warranty responsibility is limited to the cost of replacement or repair (at ATS’ discretion) of the ATS products. FOB Tucker, GA.
NON-WARRANTY RETURNS: Used or custom products cannot be returned. No product may be returned for credit or exchange without prior written authorization from ATS. Approved returns are subject to a minimum restocking and handling fee of 25%, and freight prepaid.
WOOD STANDARDS & REGULATIONS: U.S. Commercial Standards/Regulations require us to advise the customer that a wood product may experience some degree of warpage and thickness variation. We do not warranty warpage.
WARRANTY CLAIMS: ATS is not responsible for warranty claims reported after 30 days from first recognition of the issue by the enduser. Once a claim is processed, ATS will work directly with the enduser to satisfy all warranty claims. All warranty claims must be provided in writing on ATS’s Warranty Evaluation form.